Privacy notice

Updated April 8, 2024

Krepelin, Services and Personal information

We are Krepelin (official name “Kiinteistö Oy Krepelin”, Business ID 1049978-1, hereinafter “Krepelin”), a Finnish limited liability company registered at Itäinen Pitkäkatu 47, 64100 Kristiinankaupunki, Finland. We handle your personal information when you use our accommodation services at Hotel Krepelin at Itäinen Pitkäkatu 47, 64100 Kristiinankaupunki, Finland, make booking inquiries using the booking inquiry form on our website or make purchases in the online store on our website (“Services”).

In all cases, we will protect your privacy and comply with applicable laws to protect you as an individual. “Personal data” in this context means any information that can be linked, directly or indirectly, to a specific natural person.

Please read this Privacy Statement carefully to understand how and for what purpose we process your Personal Information.

By providing us with your Personal Information and accepting the applicable terms of use, you consent to the processing of your Personal Information in accordance with the terms of each Service and this Privacy Statement. If the law requires your more detailed consent, we will ask you for such consent.

This Privacy Statement is hereinafter referred to as the “Privacy Policy”. The Privacy Policy sets out the basis on which we process the Personal Information you provide in connection with your use of the Services or the Personal Information we collect about you.

Changes to the privacy statement can be made by publishing the new terms on this page. For this reason, we recommend that you review these terms and conditions regularly.

If you add other people’s Personal Information, it is your responsibility to ensure that Krepelin has the right to process that person’s Personal Information in accordance with the applicable Privacy Policy.

1. Collection and processing of personal data

Krepelin only collects and processes your Personal Information in a manner permitted by law. Collection and processing may take place when you use the Services, for example when you make a booking or e-commerce purchase, during and after your stay. We collect Personal Information in a variety of ways, such as through forms on our website, in connection with e-commerce purchases, and through customer surveys. Krepelin also collects or acquires Personal Information from Krepel’s internal or external databases (for example, Facebook, Instagram and Google).

Where the law requires the consent of the data subject to the special processing of Personal Data, we will ask you for such consent before starting the processing.

2. Information content of the register

We only collect Personal Information that is necessary for the purposes described in this Privacy Statement. For example, we may collect the following information from you:

  • name,
  • address,
  • telephone number,
  • email address,
  • and other information you voluntarily provide when using the Services.

However, the payment method information you provide when shopping online will not be stored in Krepelin systems.

3. Purposes of the processing of personal data

Krepelin collects and uses Personal Information for the following purposes:

  • to manage, provide, develop and maintain the Services;
  • to process your reservations, purchases and orders for the Services;
  • to contact you, for example, by telephone, text message or e-mail, or to inform you of the status of your reservation or purchase or information relating to your reservation before, during and after the accommodation;
  • to diagnose defects, optimize technology, and enable contact in the event of a problem with a reservation or implementation of the Services;
  • to analyze and improve the quality of the Services and the service experience, for example to ensure that your username is not used by anyone other than you;
  • to identify communications with you about the Services,
  • to analyze statistics about our Services and user behavior;
  • to enhance your service experience in other ways we believe you will appreciate; or
  • to promote services and products, directly or indirectly, including behavioral marketing.

You have the right at any time and free of charge to prohibit Krepelin from processing your Personal Information about you for marketing purposes or to withdraw your consent. You can exercise this right by contacting Krepelin at the address mentioned in section 9.

4. Retention and transfer of personal data

Krepelin will retain Personal Information in accordance with this Privacy Statement and applicable law. Krepelin uses subcontractors, for example, in connection with the operation of information systems, which is why Personal Data may be transferred to these subcontractors. Our subcontractors will only process your Personal Data on behalf of Krepel and in accordance with our instructions and only after they have entered into a data processing agreement in accordance with applicable law so that we can ensure an adequate level of protection of your Personal Data.

Krepelin may disclose your Personal Information to third parties, such as the police, our accounting firm and other authorities, for example for accounting purposes, if the matter relates to a criminal investigation or Krepelin is otherwise required to disclose such information by law or authority decision.

Krepelin does not transfer Personal Data outside the Member States of the European Union or the European Economic Area.

5. Protection and deletion of personal data

Krepelin protects data through appropriate technical and organizational measures against, for example, loss, alteration or unauthorized access. We adapt our security measures to meet the constant development of technology.

We will delete Personal Information in accordance with applicable law. This means, for example, that we delete Personal Data or make it impersonal when there is no longer a purpose for processing Personal Data, and latest after five years. The purposes of the processing of personal data are described in section 3 above.

6. Other applications and websites

The Services may contain links to other applications and / or sites that we do not maintain. This Privacy Policy applies only to your use of the Services. Krepelin is not responsible for the content of linked applications / sites or for the processing of Personal Data by any owners or operators of these sites.

7. Deletion and verification of personal data

Krepelin will correct or remove inaccurate or incomplete information upon request or after discovering this yourself. You also have the right to receive a free copy of the Personal Information we hold about you. You can make such a request to Krepelin by e-mail to the address given in section 9. The request must include your name, telephone number, and email address so that we can verify your identity before completing the request. A copy of the Personal Information will be sent to your email address within one week of Krepelin having verified your identity.

You may withdraw your consent to the subsequent processing of your Personal Data at any time (not retroactively) by contacting Krepelin at the e-mail address provided in Section 9, at which point Krepelin will stop processing your Personal Data. However, revocation of consent does not affect the processing to which Krepelin is entitled without your consent (for example, to fulfill reservations you have made to other persons), but it may cause the Services to deteriorate or prevent Krepelin from providing the Services.

8. Disclosure

If we sell, restructure or otherwise divest our business in whole or in part, your Personal Information may be disclosed at the same time.

9. Contact Information

If you have any questions, comments or remarks about Krepelin’s processing of Personal Data, you can contact us by e-mail or by post to Hotelli Krepelin, Itäinen Pitkäkatu 47, 64100 Kristiinankaupunki, Finland.